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Cancelation Policy
Refund Policy
Terms of Service
Privacy Policy

Cancelation policy for all airiness, class of seats & hotels vary & should be clarified at the time of booking.

All requests for change or cancellation must be sent by online or email to [email protected] or in app chat or by calling customer support +919811137555 and must be received at least 24 hours before travel. Thereafter, we will try to cancel the services with the concerned hotel or airline. However, due to time constraints you may be asked to contact the hotel or airline directly.

Sometimes, due to technical issues, we may not receive your request online, email or in app chat. In case of no response from our side for more than 4 hours, you are advised to call our customer support on +919811137555 and place your request. Trip Tap Toe will not be liable for any loss incurred in such case.

In case airline ticket, hotel booking or any other service is cancelled directly with the airline, hotel or service supplier, it needs to be intimated to Trip Tap Toe by phone, email or in app chat message and should be supported by valid documentation of cancelation proof in order to initiate the refund process. It is recommend to contact us not later than 24 hours of cancelation.

You agree to abide by the terms and conditions imposed at the time of your purchase

Apart from the cancelation & change amount charged by airlines, we charge service fees as below:

Hotels: ₹ 500 per booking

Domestic Airlines: ₹ 300 per person per way

International Airlines: ₹ 1000 per person

Holiday Packages: Check with your relationship manager

In case of full refund of airline tickets, convenience fees charged at the time of booking will only be refunded in TTTWallet or as Coupon Code. 

Refunds will be processed only after the lapse of the travel date & refunds received from the concerned service provider. Thereafter, it will take 25-30 days for the amount to be credited back, after all adjustments, to the source of payment.

For registered corporates & travel agents, refunds will be processed only in the dashboard. 

Due to large volumes of cancelations and modification requests because of the COVID19 situation we are facing an unprecedented situation. Therefore refunds pertaining to the COVID19 situation can take up to 90-120 days for refund process after receiving the refund from the airline/hotel. You are strongly recommend to reschedule your travel instead of cancelation. 



This web site (the “Site”) is published and maintained by Mask Traveltech Private Limited also known as Trip Tap Toe a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site (whether belonging to an ‘associate’ of Mask Traveltech Pvt Ltd. or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.

If any dispute arises between you andMask Traveltech Pvt. Ltd. during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Delhi. The arbitration proceedings shall be in the English language.

The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at New Delhi, Delhi.

By using the services provided by Mask Traveltech Pvt. Ltd. , you are legally bound by these terms and conditions. The detailed terms and conditions in the agreement are expected to be read carefully by the signing parties.

Trip Tap Toe is only an intermediary between the end user & the services booked through us. Trip Tap Toe cannot be held liable for any service issues faced at the hotel or resort.

Trip Tap Toe is only an intermediary between the end user, hotels, flights & other service providers. We book hotels, flights, & other travel services directly from the service provider or through other intermediaries, consolidators & aggregators. We try to make the best possible prices available to you as per our contracted terms with the service provider. However, there may be cases where cheaper rates are available on other sites including those of the hotel & airline directly. In such cases, Trip Tap Toe cannot be held responsible for over charging. Please check the pricing of relevant product / services thoroughly prior to making your reservation with Trip Tap Toe both online & offline. Trip Tap Toe shall not be responsible for any claims afterwards.

Once you confirm your hotel booking with us, it may take up to 72 hours for the bookings to be updated with the hotel.

Some hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances. Customers are requested to kindly cross check with us or the hotel before booking.

On certain sectors we display fixed departures / coupon fares which are highly discounted fares. It may take up to 15 hours to get a reconfirmation from the airlines on the validity of these fares & generate PNR. Passengers are encouraged not to book these fares in case of urgent travel. These fares are non refundable & non changeable. In case of unavailability the complete booking amount will be refunded back to bank or TTT Wallet as per passenger preference.

In the event of Force Majeure, Trip Tap Toe Private Limited reserves the right to process the cancelation of booked services without any prior notice and Trip Tap Toe  shall not be liable for any loss thereof. 

In the event of Force Majeure, Trip Tap Toe  Private Limited reserves the right to completely suspend or hold processing of refunds and payments till further notice. 

Force Majeure events shall mean any circumstances beyond the reasonable control of Parties like war, riot, flood, fire, Acts of God, epidemic, explosion, disease, earthquake, hijacking, sabotage, crime.

In all cases, we try to reconfirm the bookings. However, there may be cases that the hotel is unable to confirm the bookings due to unavoidable circumstances. In such cases, we will provide you alternate options or refund back the amount.

Trip Tap Toe is engaged in the business of travel and holiday organizer and does not control or operate any airline, neither do own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service in the holiday package. 

Trip Tap Toe shall not be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are the Trip Tap Toe’s independent contractors.

Trip Tap Toe shall not be responsible for any delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travelers, co-passengers which may result in injury, damage to the life/limb or property of the Client or interfere with enjoying or availing the services to be provided on the tour.

In the event of a technical glitch or human error, or any other reason if a booking of a hotel, flight, sightseeing, holiday package or any other service booked through Mask Traveltech Private Limited or Trip Tap Toe cannot be honoured the liability of Mask Traveltech Private Limited or Trip Tap Toe is only limited to the amount equivalent to the amount paid for such service. The client agrees not to hold Mask Traveltech Private Limited or Trip Tap Toe responsible any additional claim and no claim whatsoever can be made by the Client against Mask Traveltech Private Limited or Trip Tap Toe for refund or compensation over and above the amount paid to. Mask Traveltech Private Limited or Trip Tap Toe can help the client in making alternate arrangements as per actuals. Refunds, if any, will only be provided after necessary refunds have been processed to us by the end supplier be it flights, hotels or transport provider. 

If in the event that the Client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold Trip Tap Toe responsible for the same and no claim whatsoever can be made by the Client against Trip Tap Toe for refund or compensation. Trip Tap Toe can help the client in making alternate arrangements as per actuals. Refunds, if any, will only be provided after necessary refunds have been processed to us by the end supplier be it flights, hotels or transport provider. 

For Cash back, Coupon Codes & TTT Wallet Terms & Conditions, Click Here

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. To make Trip Tap Toe even more user-friendly and innovative, we use ‘cookies’ to collect information regarding your use of the website.

The Information We Collect:

This notice applies to all information collected or submitted on www.triptaptoe.com whenever you register with us, sign up for our newsletter, make a transaction on www.triptaptoe.com etc. The website offers travel related services such as air tickets, hotels rooms, travel insurances etc. We collect the following personal information to provide the services mentioned above.



Date of birth

Passport number

Email address

Phone number

Frequent Flyer Numbers

IP address

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We will use this information to occasionally inform you of promotions being run on the website through Email or SMS. Within each email, you will be provided an option to opt out from receiving such emails in the future. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting our customer service department. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 95551 54321 or send us an email at [email protected]

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